{"id":46,"date":"2015-10-13T08:58:18","date_gmt":"2015-10-13T08:58:18","guid":{"rendered":"http:\/\/mr-west.uk\/igcse\/?page_id=46"},"modified":"2020-11-12T19:11:32","modified_gmt":"2020-11-12T19:11:32","slug":"5-2-effects-of-it-on-working-patterns-within-organisations","status":"publish","type":"page","link":"https:\/\/learnlearn.uk\/igcseict\/5-2-effects-of-it-on-working-patterns-within-organisations\/","title":{"rendered":"5.2 effects of IT on working patterns within organisations"},"content":{"rendered":"<div class=\"responsive-tabs\">\n<h2 class=\"tabtitle\">Starter<\/h2>\n<div class=\"tabcontent\">\n\n<h2>Starter<\/h2>\n\n<\/div><h2 class=\"tabtitle\">Teleworking<\/h2>\n<div class=\"tabcontent\">\n\n<div class=\"arconix-column-two-thirds\">\n<h2>Tele-working<\/h2>\n<div class=\"arconix-box arconix-box-blue\"><i class='fa fa-2x pull-left fa-info-circle'><\/i><div class=\"arconix-box-content\">\n<p>Telework \u00c2\u00a0is the use information technology and telecommunications to perform work duties from a remote location reducing work-related travel. It allows employees to work at home or at a local telework center one or more days per week.<\/p>\n<p><em><a href=\"http:\/\/www.alliedworldwide.com\/articles\/the-pros-and-cons-of-teleworking-and-how-businesses-can-adapt-to-it.aspx\">Source: Allied worldwide<\/a><\/em><\/p>\n<\/div><\/div>\n<p><em>Example\u00c2\u00a0<\/em><\/p>\n<p>Luke works as an IT support technician for a small web based business. 2 days a week he works from home, replying to email queries from customers. The other 3 days he spends in the office, performing normal duties.<\/p>\n<p><strong>Can you think of some advantages of teleworking?<\/strong><\/p>\n<div class=\"arconix-toggle-wrap\"><div class=\"arconix-toggle-title toggle-closed\"><i class='fa fa-plus-square'><\/i>Answer<\/div><div class=\"arconix-toggle-content\">\n<p><strong>Advantages<\/strong><\/p>\n<ul>\n<li>Reduced transport costs<\/li>\n<li>Employers\/ Employees don&#8217;t have to pay for petrol \/ public transport.<\/li>\n<li>Reduced time spend commuting.<\/li>\n<li>Reduced office running costs.<\/li>\n<\/ul>\n<\/div><\/div>\n<p><strong>Can you think of some disadvantages of teleworking?<\/strong><\/p>\n<div class=\"arconix-toggle-wrap\"><div class=\"arconix-toggle-title toggle-closed\"><i class='fa fa-plus-square'><\/i>Answer<\/div><div class=\"arconix-toggle-content\">\n<p><strong>Disadvantages<\/strong><\/p>\n<ul>\n<li>Loss of social contact with other people.<\/li>\n<li>Difficult to monitor staff.<\/li>\n<li>Can&#8217;t resolve issues face-to-face, often a delay in some issues being resolved.<\/li>\n<li>Less clear distinction between work hours and home hours.<\/li>\n<\/ul>\n<\/div><\/div>\n<div class=\"arconix-toggle-wrap\"><div class=\"arconix-toggle-title toggle-closed\"><i class='fa fa-plus-square'><\/i>Summary Powtoon<\/div><div class=\"arconix-toggle-content\">\n<iframe loading=\"lazy\" src=\"https:\/\/www.powtoon.com\/embed\/fbQUZrgFUmJ\/\" width=\"480\" height=\"311\" frameborder=\"0\"><\/iframe><\/p>\n<p><em>Credit:\u00c2\u00a0AD<\/em><\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"arconix-column-one-third\">\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignright\" src=\"https:\/\/learnlearn.uk\/igcseict\/wp-content\/uploads\/sites\/3\/2015\/10\/teleworking2.jpg\" alt=\"\" width=\"232\" height=\"259\" \/><\/p>\n<\/div>\n\n<\/div><h2 class=\"tabtitle\">Flexible<\/h2>\n<div class=\"tabcontent\">\n\n<h2>Flexible Working<\/h2>\n<p>[note title=&#8221;Definition: Flexible Working&#8221;]<\/p>\n<p>Flexible working simply refers to any working schedule that is outside of a normal working pattern. This means that the working hours, instead of being repetitive and fixed, can involve changes and variations.<\/p>\n<p><em>Source:<a href=\"http:\/\/career-advice.monster.co.uk\/in-the-workplace\/work-life-balance\/what-does-flexible-working-really-mean\/article.aspx\">\u00c2\u00a0career-advice.monster.co.uk<\/a><\/em><\/p>\n<p>[\/note]<\/p>\n<p>Flexible working includes lots of different options and combinations. These include:<\/p>\n<p><strong>Flexible hours<\/strong><\/p>\n<p>This is where workers can either choose their own hours to work, and where they are mutually agreed between employees and their employers.<\/p>\n<p><em>Example<\/em><\/p>\n<p>Joan works for a call centre. She works a mixture of week days and weekends, depending on when her parents are available to look after the grandchildren.<\/p>\n<p><strong>Job Sharing<\/strong><\/p>\n<p>Job sharing can take a number of different forms, with those sharing one job perhaps splitting the hours required to cover the opening times of a business, or perhaps both people working at the same time to clear the workload that would have otherwise taken one person twice as long to complete.<\/p>\n<p><em>Example<\/em><\/p>\n<p>Claire and Paula both work email \/ internet customer service advisers for a travel agent. They split the workload of the role and work part time, so that they are both able to spend more time with their children after school.<\/p>\n<p><strong>Can you think of any advantages of flexible working?<\/strong><\/p>\n<div class=\"arconix-toggle-wrap\"><div class=\"arconix-toggle-title toggle-closed\"><i class='fa fa-plus-square'><\/i>Answer<\/div><div class=\"arconix-toggle-content\">\n<p><strong>Advantages<\/strong><\/p>\n<ul>\n<li>Allows parents\/carers to\u00c2\u00a0balance work and childcare commitments<\/li>\n<li>Allows individuals to fit work around their lifestyle\/personal needs<\/li>\n<\/ul>\n<\/div><\/div>\n<p><strong>Can you think any disadvantages of flexible working?<\/strong><\/p>\n<div class=\"arconix-toggle-wrap\"><div class=\"arconix-toggle-title toggle-closed\"><i class='fa fa-plus-square'><\/i>Answer<\/div><div class=\"arconix-toggle-content\">\n<p><strong>Disadvantages<\/strong><\/p>\n<ul>\n<li>Can cost more for employers as the have to hire more people<\/li>\n<li>Can be a nightmare to manage staff levels<\/li>\n<li>Can be abused by employers (Zero hours contracts)<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><h2 class=\"tabtitle\">Compressed<\/h2>\n<div class=\"tabcontent\">\n\n<h2>Compressed hours<\/h2>\n<p>[note title=&#8221;Definition: Compressed Hours&#8221;]<\/p>\n<p>With <b>compressed hours<\/b>, employees work the same hours over fewer days. With annual hours contracts, employers and employees agree they will work a given number of hours during the year, but the pattern of work can vary from week to week.<\/p>\n<p><em><a href=\"http:\/\/www.lawdonut.co.uk\/law\/employment-law\/working-time-hours-leave-flexible-working\/the-law-on-flexible-working\">Source:\u00c2\u00a0www.lawdonut.co.uk<\/a><\/em><\/p>\n<p>[\/note]<\/p>\n<p><strong>Can you think any advantages of compressed hours?<\/strong><\/p>\n<div class=\"arconix-toggle-wrap\"><div class=\"arconix-toggle-title toggle-closed\"><i class='fa fa-plus-square'><\/i>Answer<\/div><div class=\"arconix-toggle-content\">\n<p><strong>Advantages<\/strong><\/p>\n<ul>\n<li>Allows employees to have more days off per week.<\/li>\n<li>Allows employees to manage overall employee wages costs without having to specify hours worked in advance.<\/li>\n<\/ul>\n<\/div><\/div>\n<p><strong>Can you think any disadvantages of\u00c2\u00a0compressed hours?<\/strong><\/p>\n<div class=\"arconix-toggle-wrap\"><div class=\"arconix-toggle-title toggle-closed\"><i class='fa fa-plus-square'><\/i>Answer<\/div><div class=\"arconix-toggle-content\">\n<p><strong>Disadvantages<\/strong><\/p>\n<ul>\n<li>Can lead to stress and burnout through overwork<\/li>\n<li>Can be used by employers to force employees to work unsociable\/unattractive hours.<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><h2 class=\"tabtitle\">Outsourcing<\/h2>\n<div class=\"tabcontent\">\n\n<h2>Online Outsourcing<\/h2>\n<p>[note title=&#8221;Definition: Online outsourcing&#8221;]<\/p>\n<p><b>Online outsourcing<\/b> is the business process of contracting third-party providers (often overseas) to supply products or services which are delivered and paid for via the <b>internet<\/b>.<\/p>\n<p><em><a href=\"https:\/\/en.wikipedia.org\/wiki\/Online_outsourcing\">Source: Wikipedia<\/a><\/em><\/p>\n<p>[\/note]<\/p>\n<p><strong>Online Contracting \/ Recruitment<\/strong><\/p>\n<p>Example platforms include:<\/p>\n<ul>\n<li>Gumtree jobs<\/li>\n<\/ul>\n<p><strong>Micro-contracting platforms<\/strong><\/p>\n<p>Example companies include:<\/p>\n<ul>\n<li>o-desk<\/li>\n<\/ul>\n<p><strong>Can you think any advantages of Internet Outsourcing?<\/strong><\/p>\n<div class=\"arconix-toggle-wrap\"><div class=\"arconix-toggle-title toggle-closed\"><i class='fa fa-plus-square'><\/i>Advantages<\/div><div class=\"arconix-toggle-content\">\n<p>&nbsp;<\/p>\n<p><strong>Advantages<\/strong><\/p>\n<ul>\n<li>Contact centres can be staff 24 hours without resorting to unsociable hours for employees.<\/li>\n<li>Specialists are easier to recruit.<\/li>\n<li>You can recruit for staff worldwide, taking advantage of lower employee costs available in other countries.<\/li>\n<li>More jobs are available to employees in countries where there is high unemployment.<\/li>\n<\/ul>\n<\/div><\/div>\n<p><strong>Can you think any disadvantages of Internet Outsourcing?<\/strong><\/p>\n<div class=\"arconix-toggle-wrap\"><div class=\"arconix-toggle-title toggle-closed\"><i class='fa fa-plus-square'><\/i>Disadvantages<\/div><div class=\"arconix-toggle-content\">\n<p>&nbsp;<\/p>\n<p><strong>Disadvantages<\/strong><\/p>\n<ul>\n<li>Jobs can be lost overseas.<\/li>\n<li>Aggressive use of monitoring can cause emotional\/health issues to employees.<\/li>\n<li>Recruiting overseas can mean fever legal protections for employers and employees.<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><h2 class=\"tabtitle\">Activity<\/h2>\n<div class=\"tabcontent\">\n\n<h2>Lesson Activity<\/h2>\n<p>[note title=&#8221;Activity&#8221;]<\/p>\n<p>You are a consultant for a HR firm specialising in flexible working patterns. For\u00c2\u00a0one of the following scenarios you should read through the scenario carefully and offer a written report on:<\/p>\n<ul>\n<li>The present situation for the organisation and the areas available for improvement.<\/li>\n<li>The changes to working patterns that you would recommend and why.<\/li>\n<li>The risks involved with the changes to the working pattern that you are proposing and what the company should do in order to mitigate these risks.<\/li>\n<li>Extension &#8211; Thinking back to the previous lesson, what areas for automation exist within the business?<\/li>\n<\/ul>\n<p>[\/note]<\/p>\n<div class=\"arconix-toggle-wrap\"><div class=\"arconix-toggle-title toggle-closed\"><i class='fa fa-plus-square'><\/i>Scenario - Sunland holiday company<\/div><div class=\"arconix-toggle-content\">\n<p><strong>About the company<\/strong><\/p>\n<p>Sunland are a call-centre based travel agency that holidays to popular European and world-wide travel destinations.<\/p>\n<p>The call centre are currently open from 8 \u00c2\u00a0&#8211; 5 pm, Monday to Friday.<\/p>\n<p>The call centre currently consist of:<\/p>\n<ul>\n<li>200 full-time travel agents, who work 9-5pm.\n<ul>\n<li>The agents deal entirely with phone based queries,<\/li>\n<\/ul>\n<\/li>\n<li>50 part time travel agents, who work 10-2pm, to cover the busy time.<\/li>\n<li>30 admin staff, who deal with sending out tickets, amending reservations and other jobs.<\/li>\n<li>15 managers and senior manager.<\/li>\n<li>1 full time programmer.<\/li>\n<li>10 Customer services agents whose time is spent:\n<ul>\n<li>50% \u00c2\u00a0answering frequently asked questions.<\/li>\n<li>50% dealing with customer complaints.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Calls<\/strong><\/p>\n<p>At present the is no web based booking facility, and all email based queries are passed to the travel agents to call back and book.<\/p>\n<p>The company estimates 30% of calls are placed out of hours and are currently lost.<\/p>\n<\/div><\/div>\n\n<\/div><h2 class=\"tabtitle\">Homework<\/h2>\n<div class=\"tabcontent\">\n\n<h2>Homework<\/h2>\n<p>Finish off your report and submit it on the QuizMaster site.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n\n<\/div><h2 class=\"tabtitle\">Resources<\/h2>\n<div class=\"tabcontent\">\n\n<h2>Resources<\/h2>\n<p><strong>Teacher presentation<\/strong><\/p>\n<p><a href=\"https:\/\/docs.google.com\/presentation\/d\/1duIMddg6GUqNE1s3Q7oH3-54Zt4aqDphYFD2JuscPb4\/edit?usp=sharing\">https:\/\/docs.google.com\/presentation\/d\/1duIMddg6GUqNE1s3Q7oH3-54Zt4aqDphYFD2JuscPb4\/edit?usp=sharing<\/a><\/p>\n<p><strong>Extra resources<\/strong><\/p>\n<p><a href=\"http:\/\/www.cpanel.stpaulsscience.org\/gceict\/specifications\/wjec\/unit3\/working\/tele\/twadv.htm\">http:\/\/www.cpanel.stpaulsscience.org\/gceict\/specifications\/wjec\/unit3\/working\/tele\/twadv.htm<\/a><\/p>\n<p><strong>Starter activity idea to develop<\/strong><\/p>\n<p>Have printed cards with adv \/disadvantages \/ features and need to match them to the correct part in a box\/ on a sheet.<\/p>\n<\/div><\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Starter Flexible Working [note title=&#8221;Definition: Flexible Working&#8221;] Flexible working simply refers to any working schedule that is outside of a normal working pattern. This means that the working hours, instead of being repetitive and fixed, can involve changes and variations. Source:\u00c2\u00a0career-advice.monster.co.uk [\/note] Flexible working includes lots of different options and combinations. These include: Flexible hours&hellip;&nbsp;<a href=\"https:\/\/learnlearn.uk\/igcseict\/5-2-effects-of-it-on-working-patterns-within-organisations\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">5.2 effects of IT on working patterns within organisations<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":70,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5.2 effects of IT on working patterns within organisations - IGCSE ICT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/learnlearn.uk\/igcseict\/5-2-effects-of-it-on-working-patterns-within-organisations\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5.2 effects of IT on working patterns within organisations - IGCSE ICT\" \/>\n<meta property=\"og:description\" content=\"Starter Flexible Working [note title=&#8221;Definition: Flexible Working&#8221;] Flexible working simply refers to any working schedule that is outside of a normal working pattern. 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This means that the working hours, instead of being repetitive and fixed, can involve changes and variations. Source:\u00c2\u00a0career-advice.monster.co.uk [\/note] Flexible working includes lots of different options and combinations. These include: Flexible hours&hellip;&nbsp;Read More &raquo;5.2 effects of IT on working patterns within organisations","og_url":"https:\/\/learnlearn.uk\/igcseict\/5-2-effects-of-it-on-working-patterns-within-organisations\/","og_site_name":"IGCSE ICT","article_modified_time":"2020-11-12T19:11:32+00:00","og_image":[{"url":"http:\/\/learnlearn.uk\/igcseict\/wp-content\/uploads\/sites\/3\/2015\/10\/teleworking2.jpg"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/learnlearn.uk\/igcseict\/5-2-effects-of-it-on-working-patterns-within-organisations\/","url":"https:\/\/learnlearn.uk\/igcseict\/5-2-effects-of-it-on-working-patterns-within-organisations\/","name":"5.2 effects of IT on working patterns within organisations - IGCSE ICT","isPartOf":{"@id":"https:\/\/learnlearn.uk\/igcseict\/#website"},"datePublished":"2015-10-13T08:58:18+00:00","dateModified":"2020-11-12T19:11:32+00:00","breadcrumb":{"@id":"https:\/\/learnlearn.uk\/igcseict\/5-2-effects-of-it-on-working-patterns-within-organisations\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/learnlearn.uk\/igcseict\/5-2-effects-of-it-on-working-patterns-within-organisations\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/learnlearn.uk\/igcseict\/5-2-effects-of-it-on-working-patterns-within-organisations\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"IGCSE ICT Home","item":"https:\/\/learnlearn.uk\/igcseict\/"},{"@type":"ListItem","position":2,"name":"5.2 effects of IT on working patterns within organisations"}]},{"@type":"WebSite","@id":"https:\/\/learnlearn.uk\/igcseict\/#website","url":"https:\/\/learnlearn.uk\/igcseict\/","name":"IGCSE ICT","description":"Lessons &amp; Revision","publisher":{"@id":"https:\/\/learnlearn.uk\/igcseict\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/learnlearn.uk\/igcseict\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/learnlearn.uk\/igcseict\/#organization","name":"IGCSE ICT","url":"https:\/\/learnlearn.uk\/igcseict\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/learnlearn.uk\/igcseict\/#\/schema\/logo\/image\/","url":"https:\/\/learnlearn.uk\/igcseict\/wp-content\/uploads\/sites\/3\/2019\/02\/LearnLearnLogowhite.png","contentUrl":"https:\/\/learnlearn.uk\/igcseict\/wp-content\/uploads\/sites\/3\/2019\/02\/LearnLearnLogowhite.png","width":710,"height":98,"caption":"IGCSE ICT"},"image":{"@id":"https:\/\/learnlearn.uk\/igcseict\/#\/schema\/logo\/image\/"}}]}},"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"learnlearnadmin","author_link":"https:\/\/learnlearn.uk\/igcseict\/author\/learnlearnadmin\/"},"rttpg_comment":1,"rttpg_category":null,"rttpg_excerpt":"Starter Flexible Working [note title=&#8221;Definition: Flexible Working&#8221;] Flexible working simply refers to any working schedule that is outside of a normal working pattern. This means that the working hours, instead of being repetitive and fixed, can involve changes and variations. Source:\u00c2\u00a0career-advice.monster.co.uk [\/note] Flexible working includes lots of different options and combinations. These include: Flexible hours&hellip;&nbsp;Read&hellip;","_links":{"self":[{"href":"https:\/\/learnlearn.uk\/igcseict\/wp-json\/wp\/v2\/pages\/46"}],"collection":[{"href":"https:\/\/learnlearn.uk\/igcseict\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/learnlearn.uk\/igcseict\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/learnlearn.uk\/igcseict\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/learnlearn.uk\/igcseict\/wp-json\/wp\/v2\/comments?post=46"}],"version-history":[{"count":1,"href":"https:\/\/learnlearn.uk\/igcseict\/wp-json\/wp\/v2\/pages\/46\/revisions"}],"predecessor-version":[{"id":1880,"href":"https:\/\/learnlearn.uk\/igcseict\/wp-json\/wp\/v2\/pages\/46\/revisions\/1880"}],"wp:attachment":[{"href":"https:\/\/learnlearn.uk\/igcseict\/wp-json\/wp\/v2\/media?parent=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}