technical documentation for an information system ○ explain the need for technical documentation ○ identify the components of technical documentation (e.g. purpose of the system/program, limitations of the system, program listing, program language, program flowcharts/algorithms, system flowcharts, hardware and software requirements, file structures, list of variables, input format, output format, sample runs/test runs, validation routines) • user documentation for an information system ○ explain the need for user documentation ○ identify the components of user documentation (e.g. purpose of the system, limitations of the system, hardware and software requirements, how to load/run/install software, how to save a file, how to print data, how to add records, how to delete/edit records, input format, output formats, sample runs, error messages, error handling, trouble-shooting guide/help line, frequently asked questions, glossary of terms)