Identifying Stakeholders

Introduction

• Stakeholders are an essential component of any ICT system.
• They are individuals or groups with a vested interest in the implementation, use, and outcome of the system.
• Identifying stakeholders at the outset of a project is crucial to its success.
• Let’s explore the various types of stakeholders involved in new ICT systems.

End Users

• Individuals who use the ICT system to accomplish their tasks or goals.
• They are typically the primary beneficiaries of the system.
• End users should be involved in the development process to ensure the system meets their needs.
• The user experience should also be a key consideration in the system design.

Management / Leadership

• Top-level individuals who make strategic decisions about the organization’s ICT systems.
• They are accountable for the success or failure of the system.
• Executives should ensure the system aligns with the organization’s goals and objectives.
• They should also be aware of the potential risks associated with the system implementation.

Developers

• Individuals or teams responsible for designing, coding, and testing the ICT system.
• They are accountable for the system’s functionality and performance.
• Developers should collaborate with stakeholders to ensure the system meets their needs.
• They should also be aware of the ethical implications of the system design.

IT Support team

• Individuals or teams responsible for providing technical support for the ICT system.
• They are the first line of defense in addressing technical issues that arise.
• IT support staff should have a thorough understanding of the system’s technical components.
• They should also be able to communicate effectively with end users and other stakeholders.

Regulators

• Individuals or agencies responsible for enforcing rules and regulations related to the ICT system.
• They are accountable for ensuring that the system meets legal and ethical standards.
• Regulators should be involved in the system design to ensure compliance.
• They should also monitor the implementation and use of the system for any violations.

Vendors

• Individuals or organizations responsible for providing hardware, software, or other components for the ICT system.
• They are accountable for ensuring the quality and reliability of their offerings.
• Vendors should collaborate with other stakeholders to ensure their products meet the system’s requirements.
• They should also be transparent about any potential limitations or risks associated with their products.

Teacher Presentation